Frequently Asked Question

HOW LOND DOES SHIPPING TIME TAKE?

• Shipping time is usually 5-15 business days. However, please note that minor delays may occur due to flight disruptions or weather conditions. In such cases, we appreciate your patience.

HOW LONG DOES IT TAKE TO SHIPP AN ORDER?

• If in stock, we will ship within 24 hours. If not, it may take 1-3 days to prepare the order before shipping.

DO YOU SHIPP TO ANY COUNTRIES?

• Yes, we offer free worldwide shipping.

IS YOUR WEBSITE LEGIT?

• Of course, our website is 100% legit. I assure you that you will receive our products and we only sell the best quality products. You can check out customer feedback and reviews on our website and Instagram to see what satisfied customers experience.

WHAT SHIPPING COMPANY DO YOU USE FOR SHIPPING?

• We work with a variety of shipping companies (e.g. FedEx, DHL, UPS, EMS, USPS and local postal services) to ensure the best delivery options for different countries/regions.

HOW CAN I GET MY TRACKING NUMBER?

• You can check the status of your order by logging into your user account. Tracking numbers are usually updated within 5 business days. We will notify you via email once the tracking number is available. If it’s been more than 7 days and you still haven’t gotten a tracking number, please contact us to make a query.

HOW DO I TRACK MY ORDER?

• We will notify you via email once we have a tracking number (Tracking number are usually updated with 5 business days, varies on arrangement of an order). You can track your package by visiting the website of the relevant shipping company. If there is currently no status update, please wait a few days for tracking information to be updated. 

WHY IS MY DELIVERY INFORMATION NOT UPDATED?

• When we ship your package, the shipping company may not provide an update immediately because your package is in transit. It is en route from our warehouse to the next sorting facility. Once it arrives at the next picking facility, it will be updated. It may take a few days (usually 5-10 days) to see any activity after it has shipped from our. Sometimes it can take some time for the information to be updated, so please be patient.

WHAT PAYMENT METHODS DO YOU ACCEPT?

• We accept multiple payment methods including paypal, credit card, debit card, zelle, venmo, etc.

IS MY PAYMENT SECURE?

• Yes, your payment is safe. SSL and PAYPAL secure, use highly secure encryption technology. If you have any problems with your payment, you can contact us and we will refund any unidentified payments.

HOW ARE DUTIES AND TAXES HANDLED?

• Duties and taxes on international orders are the responsibility of the customer and are not included in the checkout price. Most countries/regions do not require additional taxes, but please check your local regulations. If your package is seized or lost in transit, please provide valid proof and we will work with you to find a solution.

HOW CAN I CANCEL / CHANGE / MODIFY MY ORDER?

• Please note that we can assist you in changing the size, color or shipping address before the package is shipped. After the package has been shipped, we are unable to make any changes or cancel the order. To cancel a paid order, you will need to contact us and provide all necessary information. Shipped orders cannot be canceled. Before shipping, we can update your shipping address. To ensure that your package is delivered correctly, please make sure that your address is complete and accurate, including the apartment/suite/room number (if applicable).

DO YOU ACCEPT RETURNS OR EXCHANGES?

• Yes, we accept returns and exchanges. However, please note that return shipping costs and any associated risks are the responsibility of the customer. For more information, please see our Refund Policy section.

If you have any further questions, please contact us. We respond to all inquiries within 24 hours!